Director General Immigration and Passports Muhammad Ali Randhawa chaired a high-level senior officers' meeting at headquarters in Islamabad to overhaul national passport services. During the session, officials finalized standard operating procedures (SOPs) and a comprehensive policy framework to deliver passport services directly through NADRA Registration Centers (NRCs) and the
PakID mobile application.
Key Highlights of the Strategic Review
Meeting Chair: DG Immigration and Passports Muhammad Ali Randhawa
Major Integration: Passport processing via NADRA Centers (NRCs) and the PakID app
Legal Modernization: Proposed amendments to update passport rules for modern digital requirements
Primary Objective: Enhanced citizen convenience, inter-agency coordination, and streamlined digital service delivery
Amendments Reviewed to Align Rules with Digital Systems
The leadership team conducted an extensive review of ongoing technical developments and inter-departmental coordination mechanisms. A primary focus was evaluating proposed legislative amendments to update existing legal and regulatory frameworks.
By aligning outdated regulations with contemporary technical procedures, the agency aims to establish complete harmony between operational rules, public policy, and modern automated platforms.
Commitment to Citizen-Centric Service Delivery
Closing the meeting, DG Muhammad Ali Randhawa commended the ongoing digital initiatives aimed at making passport issuance faster, more efficient, and user-friendly.
He emphasized that leveraging technology and expanding access through existing NADRA infrastructure will significantly reduce processing delays and deliver seamless public services to citizens nationwide.
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