DG NCCIA Syed Ali Nasir Rizvi Inspects Complaint Unit to Accelerate Support
Director General National Cyber Crime Investigation Agency (NCCIA) Syed Ali Nasir Rizvi conducted an unannounced visit to the agency’s Complaint Management Unit to evaluate operational efficiency and citizen support. During the inspection, the chief personally listened to incoming phone calls on the complaint management system to directly evaluate how citizens' cybercrime reports are handled.
Direct Engagement with Citizens
Personal Monitoring: DG Syed Ali Nasir Rizvi personally took calls to hear grievance details directly from callers.
Immediate Redressal Directives: Instructions were issued to staff to resolve all reported issues without delay.
Service Standards: Officials were ordered to maintain polite demeanor, professionalism, and optimal guidance for every complainant.
System Modernization: Key directions were issued to upgrade existing tracking software to make the grievance portal transparent and user-friendly.
Upgrading Technology for Rapid Fraud Response
During his review of the internal infrastructure, the Director General highlighted the need to continuously upgrade technical software and digital tools. Enhancing the speed and tracking capability of the complaint management software will allow officers to act rapidly against digital scams, financial fraud, and online harassment.
Responses (0)